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Privacy Policy
This Privacy Policy is designed to explain how Prints-onlineshop (website: prints-onlineshop.com, hereinafter referred to as “we” or “us”) collects, uses, stores, and protects your personal information. We understand the importance of personal information to you and are committed to strictly complying with relevant laws and regulations to safeguard your privacy. Please read this Privacy Policy carefully before using our services. If you have any questions about this policy, please feel free to contact us at [email protected].
I. Information We Collect
Registration and Account Information
When you register for a Prints-onlineshop account, we will collect information you voluntarily provide, including but not limited to your name, email address, phone number, username, and password. This information is used to create and manage your account, ensuring that you can log in and use our services normally.
Order and Transaction Information
During the process of your placing orders for goods or using our services, we will collect order - related information, such as the recipient's name, shipping address, contact number, payment method, order number, details of the purchased goods or services, order date and status, and payment amount. This information is used to complete transactions, process orders, arrange deliveries, provide after - sales services, and communicate with you regarding order - related matters.
Device and Network Information
When you visit the Prints-onlineshop website or use our application, we will automatically collect your device information and network information, including but not limited to device model, operating system version, browser type, IP address, device identifiers (such as Cookies, UID, Android ID, IDFA, OAID, etc.), network access method, network status, and communication logs. This information helps us optimize the performance of the website or application, provide a better user experience, and ensure the secure operation of our services.
Behavioral Information
We will record your behavioral information during the use of our services, such as browsing history, search records, click - through behavior, favorites, and items added to the cart. This information is used to analyze your preferences and behavior patterns, provide you with personalized recommendations and services, and improve our products and services.
Other Information
When you communicate with our customer service team, participate in surveys, or take part in activities, you may provide us with other information, which we will also collect to better meet your needs, solve your problems, or offer you higher - quality services.
II. How We Use Information
- Provide and Maintain Services: We use your personal information to create and manage your account, process orders, arrange product deliveries, and provide after - sales services, ensuring that you can use all our services smoothly.
- Personalized Recommendations: Based on your browsing history, purchase history, search records, and other behavioral information, we analyze your interests and preferences to provide you with personalized product recommendations, promotional information, and advertisements, enhancing your shopping experience on Prints-onlineshop.
- Improve Service Quality: By analyzing the collected information, we understand user needs and feedback, optimize the functions, interface design, and performance of the website or application, and improve our products and services to increase user satisfaction.
- Security Assurance: We use device information, network information, and behavioral information to detect and prevent security risks such as fraud, cyber - attacks, and unauthorized access, protecting your account security and transaction security, and maintaining the normal operation order of Prints-onlineshop.
- Communication and Notification: Through the contact information you provided, such as email address and phone number, we send you order status notifications, service update notifications, marketing activity information, important reminders, etc. You can follow the instructions in the relevant notifications to unsubscribe from marketing activity information.
- Legal Compliance: We use your personal information to fulfill our legal obligations in accordance with laws and regulations, such as responding to legitimate requests from judicial and administrative authorities, handling complaints, disputes, or grievances.
Information Sharing, Transfer, and Public Disclosure
Information Sharing
- Service Providers: We may share your personal information with third - party service providers who provide services for us, such as payment institutions, logistics companies, and technical service providers. These service providers will only use your personal information within the scope necessary to perform their service duties and are required to comply with our privacy policy and relevant confidentiality agreements, and may not use your personal information for any other purposes.
- Business Partners: With your explicit consent, we may share some of your personal information with business partners to jointly carry out promotional activities and provide joint services. We will require business partners to abide by strict confidentiality obligations and limit their use of your personal information.
Information Transfer
We will not transfer your personal information to any third party, except in the following circumstances:
- With your prior explicit consent;
- In accordance with laws, regulations, or mandatory administrative or judicial requirements;
- In the event of a merger, acquisition, asset transfer, or similar transactions, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy. If the purpose of using personal information is changed, we will require the company or organization to obtain your explicit consent again.
Public Disclosure of Information
We will only publicly disclose your personal information in the following circumstances:
- With your explicit consent or based on your active choice;
- In accordance with the requirements of laws, regulations, judicial or administrative authorities. In such cases, we will request the relevant authorities to issue legal documents and conduct strict review of the information content to be publicly disclosed.
Information Storage and Protection
Information Storage
We will store the personal information we collect on secure servers, and the storage period will be determined according to business needs and legal requirements. During the existence of your account, we will retain necessary information to provide services. After the order is completed, we will retain order information and transaction records in accordance with relevant laws and regulations to handle after - sales issues, resolve disputes, and fulfill tax and other legal obligations.
Information Protection
We have adopted a series of technical measures and management systems to protect the security of your personal information, preventing information leakage, loss, abuse, or unauthorized access, use, modification, and disclosure. For example, we use encryption technology to encrypt the storage and transmission of sensitive information, limit access rights to personal information, and regularly train employees on information security. However, please understand that due to technological limitations and possible malicious means, in the Internet industry, even with all efforts to strengthen security measures, it is impossible to always ensure 100% security of information. You need to be aware that the systems and communication networks you use to access our services may have problems due to factors beyond our control. In the unfortunate event of a personal information leakage or other security incidents, we will immediately activate the emergency response plan, take remedial measures to prevent the expansion of losses, report to the relevant authorities within the specified time in accordance with legal requirements, and promptly notify you via email, text message, or public announcement.
Your Rights
- Access and Correct Information: You have the right to access the personal information in your Prints-onlineshop account and correct inaccurate or incomplete information. You can do this by logging into your account and operating on the account settings or personal information page. If you are unable to correct certain information on your own, you can contact us at [email protected], and we will assist you in making the corrections.
- Delete Information: Under the conditions stipulated by laws and regulations, you have the right to request us to delete your personal information. For example, when the purpose of processing your personal information has been achieved, cannot be achieved, or is no longer necessary for the purpose of processing, or when you withdraw your consent, you can submit a deletion request to us. However, please note that according to legal requirements, some information may not be immediately deleted or may need to be retained for a certain period.
- Withdraw Consent: You can withdraw your previous consent to our processing of your personal information by modifying your account settings, unsubscribing from emails, or contacting us. After withdrawing consent, we will no longer process your personal information based on that consent, but it will not affect the validity of the processing activities that have been carried out based on your previous consent.
- Close Account: You can contact us to apply for closing your Prints-onlineshop account. After closing the account, we will stop collecting, using, and processing the personal information related to that account and will delete or anonymize the relevant information in accordance with legal requirements, except as otherwise provided by laws and regulations or as required for business needs.
Protection of Minors
Our services are mainly targeted at adults. If you are a minor, it is recommended that your parents or guardians read this Privacy Policy carefully and use our services or provide information to us only with the consent of your parents or guardians. If we discover or become aware that we have collected personal information of minors, we will delete the relevant information as soon as possible after confirmation.
Policy Changes
We may revise this Privacy Policy due to updates in laws and regulations, business development, or other reasons. The revised Privacy Policy will be published on our website or application, and the publication date will be the effective date. If such changes are significant changes to the personal information processing rules, we will remind you in a prominent manner (such as displaying a notice on the website homepage or application launch page, sending you an email, or sending a push notification). Before such changes take effect, if you continue to use our services, it means that you have fully read, understood, and accepted the revised Privacy Policy. If you do not agree with the revised Privacy Policy, you should stop using our services and can contact us to apply for closing your account.
Contact Us
Have a question, need support, or just want to reach out? We’re here to help!
Email: [email protected]
Address: 4343 Arrow Ave, Sarasota, FL 34232, USA
Phone: +1 (941) 330-4111
We strive to respond to all inquiries as quickly as possible—usually within 2 business day.
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