SHIPPING

Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Rarely, events may arise out of our control which may lead to a delay in shipping or delivery. We will do our best to keep you informed on the progress of your order.

1. Delivery Time

• Estimated delivery: 7-10 business days (only business days are counted; weekends and holidays are excluded).

2. Shipping Fee Policy

• When the order amount ranges from $0.01 to $29.99, a shipping fee of $15 will be charged.
• For orders of $30 or more, free shipping is provided within the U.S.

International Shipping

We partner with carefully chosen local fine art printing labs in the following countries in order to serve our worldwide customers faster:

- United States 🇺🇸 
- Canada 🇨🇦 
- Ireland 🇮🇪 
- United Kingdom 🇬🇧 
- Australia 🇦🇺 
- New Zealand 🇳🇿 

Import duties and taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Prints-Onlineshop is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Delivery to P.O. Boxes is not offered for United States customers. Please provide a physical mailing address if your delivery address is in the USA.

Refunds, Returns, Exchanges

Returns
All printed and shipped artwork is made-to-order and therefore returns are not accepted, except in cases where an error on our part has been made or items were damaged during transit. Due to the nature of digital downloads, our printable art package products (digital downloads) cannot be returned.

Special Case Refund Process

1. Inspection

2. Processing Time

3. Refund Method

Did your order arrive a bit worse for wear?
If your order was damaged during transit, just drop us a line at [email protected] within 30 days of receipt. Make sure to include your order number and a photo of the damage - as well as the packaging, if applicable. No need to worry about sending the damaged piece back to us. Once we've got your photo evidence and sorted out a replacement, feel free to pass on the damaged item as a gift or donation if you can. We'll make sure your replacement gets to you safe and sound.

You can always contact us with any questions at [email protected].

Have a question, need support, or just want to reach out? We’re here to help!

Email: [email protected]

Address: 4343 Arrow Ave, Sarasota, FL 34232, USA

Phone: +1 (941) 330-4111